• Charity No. 19928 | Phone No. +353 1 891 6150

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    Feedback and Complaints

    The Irish Men’s Sheds Association is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.

    The Irish Men’s Sheds Association welcomes both positive and negative feedback. Therefore we aim to ensure that:

    • It is as easy as possible to make a complaint;
    • We treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
    • We treat it seriously whether it is made by telephone, letter, fax, email or in person;
    • We deal with it quickly and politely;
    • We respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;
    • We learn from complaints, use them to improve, and monitor them at our board.

     

    What to do if you have feedback

    If you do have a complaint about any aspect of our work, you can contact Frank Dillon, Head of Fundraising & Partnerships, in writing or by telephone.

    Frank is available Monday – Friday, from 9am – 5pm. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

    Write to:
    Frank Dillon
    Head of Fundraising & Partnerships
    Irish Men’s Sheds Association
    Irish Farm Centre
    Bluebell
    Dublin 12
    D12 YXW5

    Tel: +353 1 891 6150
    Email:  frank@menssheds.ie

     

    What happens next?

    If you make a complaint in person or over the phone, we will try to resolve the issue there and then. Similarly, if you make a complaint by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.

     

    What if the complaint is not resolved?

    If you are not happy with our response, you may get in touch again by writing to the Irish Men’s Sheds Association’s CEO at the below address. The CEO will reply within 10 working days, however with more complex issues this may take longer. Where cases may take longer than 10 working days, we will ensure to keep you updated on the course of action we have taken.

    Write to:

    Barry Sheridan
    CEO
    Irish Men’s Sheds Association
    Irish Farm Centre
    Bluebell
    Dublin 12
    D12 YXW5

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